com To: bob@example. 06-30-2013 01:05 AM. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Step 1. See Sealing the Shipment . The return label must be underneath the shipping label. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Provision the phone in the Cisco Unified Communications Manager database using any accepted provisioning method. Re-packaging Your RMA IfusingtheoriginalCiscoboxandpackaging,properlyplacetheitemwithinthepackagingmaterial. Bias-Free Language. Cisco. Phone: 001 888 443 2447. docx and select your option from the Contact Cisco drop down menu. Return the failed product to Cisco, if you have a return merchandise authorization (RMA) for a physical product. 2. com account. Cisco ships the replacement hardware, but customers or partners need to download the software and configure it. com. Community. Disposal processes comply with all applicable regulations. Back Up Device Configuration from Failed Device. In addition to CEMS Maintenance Services, we also offer technical CEMS Hardware Training, including routine maintenance items, either on-site or at our location in Centennial, Colorado. From the new switch console run the command "setup-clean-config. We need to perform the following procedure for replacing the old router from the vManage NMS. Onboard a cEdge Device with PnP Process. The documentation set for this product strives to use bias-free language. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. You can begin the RMA process from the Cisco Returns Portal. You’ve raised a TAC case and your hardware has been given a grim diagnosis. What happens with my ASA license key during a RMA? A. High network availability is a mission-critical requirement within large enterprise and service provider networks. When using the RMA workflow with routers and switches, the software image, configuration, and license are restored from the failed device to the replacement device. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. We make the Cisco RMA process easy. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. 3. Not everyone can contact Cisco TAC and raise a Case. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. 5. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. Remove the SD card from the faulty device, and unrack the device. Submit a Cisco service request. Open a service request to talk to a Cisco TAC engineer or use Cisco. 1. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Asia Pacific. What is an RMA?*****. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. For issues and exceptions, please use the Contact Asset Recovery form. Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. 2. To replace a failed router using Cisco SD-WAN Manager , perform the following steps:Replacement, Repair or Refund Procedure for Hardware: Where available, Cisco will use commercially reasonable efforts to ship a replacement for next business day delivery provided Cisco's determination of the hardware failure has been made before 3 p. Please note that this support is applicable to certain Cisco Collaboration products. Step 2 Enter the UDI into the RMA License portal tool on Cisco. After contract migration, the standard Cisco process will be in place. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?What is RMA replacement? RMA is an acronym that stands for return merchandise authorization. com Europe & Emerging Countries: [email protected] also has a unified posture agent that works across wired, wireless, and VPN, but this requires ISE 1. A. You can begin the RMA process from the Cisco Returns Portal. The switch shows as unreachable. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. This. 1. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. ) Confirm the device is registered, re-deploy the configuration/policies. The We’re Listening Blog Series: Faster Contract Updates with New RMA Front-end Swap Process. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). Actual delivery times may vary. Customer must return defective parts in accordance with Cisco’s return materials authorization (RMA) procedure located at within ten (10). Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. 2. Due to a rework process error, some ASA5506, ASA5508, and ASA5516 security appliances that were provided as RMA replacements might be missing a proactive fix. S3 or S4. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. Direct Web Access. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Step 2. Process swapper (pid: 1, threadinfo=a80000010803c000, task=a800000108038b38, tls=0000000000000000). Perform a software reset. update ASA software to same version as the primary ASA. Cisco Wide Area Application Services Command Reference (Software Version 6. During the boot up, select Macros > User Defined > F6. Cisco RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from CiscoFor day-zero onboarding of a switch with Plug and Play (PnP) and return merchandise authorization (RMA) refer to the following guide, Network Device Onboarding for Cisco DNA Center Deployment Guide. Solved! Go to Solution. Duration of Hardware Warranty: Five (5) Years. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Place the shipping label on the outside of the carton. Reboot the device. This is the fourth video in the Classic Licenses with Smart Accounts learning series. 2. Returns Material Authorization (RMA) 3. com Latin America (including Mexico): latam-lsc-spvtg@cisco. Replacement request is received by Cisco’s Returns team. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. All parts and processes employed in the remanufacturing process are certified by Cisco, and all units are backed by the same warranty as the equivalent new Cisco products. Using Cisco DNA Center On-Prem controller. Step 3. This guide provides instructions on how to install your Cisco Catalyst 9120AX series access points and provides links to resources which can help you configure the access point. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. I am a fairly new hire on the network services team for a large clothing company. a) Pro-forma Invoice and Packing List (see below requirement). During the boot up, hit F2 and enter the BIOS utility. The following checks must be made when determining if a Cisco Meraki MV is faulty. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. This video shows you the Return Material Authorization (RMA) feature workflow with Cisco DNA Center (Release 2. Figure 9-1 shows the RMA license replacement process. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. Get an RMA Number . With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. wwrl-doa-pickup-apac@external. The Cisco Smart Net Total Care™ (SNTC) Portal is a part of Cisco’s Smart Services portfolio that combines Cisco’s industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the Software as a Service (SaaS) model. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. 4- Select the new device as RMA Workflow. Remove the old PIM. This contract updating process was known as the “RMA back-end swap” process. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. using the Cisco RMA process and refer to this FN. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. Not everyone can contact Cisco TAC and raise a Case. A replacement sales order will be created as well as a RMA. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Boot the image from the compact flash. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. Federal employee benefits software form. How do I get an RMA for a failed unit to Cisco for repair and return to. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. Step 1. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. After you choose a deployment type, the left pane displays menu relevant to the. The replacement switch is reconfigured, upgraded if necessary, and rebooted. How do I make a request for an RMA and/or if I have questions about the request process? A. 4. This guide provides mounting instructions and limited troubleshooting procedures. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. An Cisco Secure Client Apex license is required for both options. The affected RMA replacements were shipped from spare depots to customers between April 2018 and July 2019. Cisco recommends replacing the suspect LC hardware (8-10GBE). Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. Step 8. Smart Software Manager (SSM) On-Prem. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. 1. ˘ ˇ ˇ ˆ ˙ ˆ ˇ ˙ %& ’ ( ˆ ˛ ˜ ˙ ˇ ˇ ˛ ˙ ˆ < ˚ ˛4. The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. com for further information. Fig 1. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. [1] [2] sent to wwrl-emea-returns@cisco. 2. Cisco Nexus Dashboard Fabric Controller (NDFC) is the new, power-packed, feature-rich service ( exclusively available on the Cisco Nexus Dashboard (ND). RMAs play an important role in the reverse order fulfillment. Step 2. An optional free-form description of the entry. The process of ordering a vWLC, 5520 and 8540 Series Wireless LAN Controller on CCW remains the same. COM. The request will be processed within 24-48 business hours. FAQ | En français. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Step 5. Stack cable and stack cable slot on a 9200L model. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. When you'd like to remove a blade from a chassis, you generally have to "Decommision" the blade first. Contents. Suffix: The alias must end with the pattern string. In response to amirgolan. With no human interaction, a Service Request (SR) and a Return Material Authorization (RMA) will be authorized proactively,. Login to access services and support, change communication settings, and. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Cisco Worldwide Contacts. 1. Complete these steps in order to replace the switch: Power down the target Nexus 7000. Copy the configuration from the failed router to the replacement router. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. There are details that must be worked out for productive use, however the basic concept would remain the same. 1. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Track your RMA Check the status of your RMA. Check and see if the issue occurs on another device. In the left pane, click User. Step 1. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Track the status of an RMA that is open, closed, or cancelled here. Clear, but how do we add the newly shipped RMA device into the inventory when you suffer a device failure!?The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Reboot the vEdge 2000 router. Customers may continue to work with Cisco partners to get a warranty hardware replacement. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. CCW Support. Step 4: Track Status. cisco. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. This little App is a sample, showing how APIC-EM and Prime Infrastructure can be integrated to automate and simplify a RMA process. 67284 or 408 526-7284. 3. Q. , electrical services, internal cabling. The Cisco ASR 1006-X with an RP3 module (which is now faulty) has been onboarded in Cisco SD-WAN Manager If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. The device reloads and boots up with blank configuration. It’s dead. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. Search RMAs Search by product name, serial number, and more. Accept the new serial number and perform the RMA process. 6. 2. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Cisco Smart Licensing Using Policy provides various reporting options using online and offline modes to report software use. If the issue is a Severity 1, contact Cisco TAC by phone. During the boot up, hit F2 and enter the BIOS utility. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. You may contact your Support Representative at: By email: US & Canada: americas-lsc-spvtg@cisco. Push the template into a spare or RMA router. If the issue is a Severity 1, contact Cisco TAC by phone. Hardware warranty duration: 1 year. 0 describes the RMA Procedure. The RMA in this document refers to both in and out of warranty Return forRMA Process . To do this, you must. For deployments with more than five controllers, we recommend using CLM to register PAKs and install licenses. 3. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. The replacement switch is reconfigured, upgraded if necessary, and rebooted. You can begin the RMA process from the Cisco Returns Portal. Direct Web Access. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Options are: Exact: The alias must match the pattern string exactly. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Customer Handoff Process. Click the name of a device for which you want to add user-defined fields. Expedited delivery on certain warranties. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. com. IMPORTANT: If you or the organization you. These special situations are priced and scheduled on a case-by-case basis. Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. * Customer must provide serial number and. Step 4. sh" and reload (Run the command reload) to cleanup any existing configurations on the. Replacement. This will remove the blade information from the configuration database. RMA Replacement of the Cisco RP3 Module. Cisco's Customer Recycling Solutions offers the following benefits: Equipment returned to Cisco is disposed of in an environmentally safe manner. Mismatches will prevent or delay the completion of the return process. Haga clic en "Cambiar a búsqueda avanzada" para visualizar los campos de búsqueda. Cisco Employee. com 2. 3. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. Click New as shown in the image. . Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. 1) Lists and describes each WAAS. With Cisco Refresh, you can get the quality products you expect. All forum topics. comThreat Defense→ASA: Firepower 1000/ 2100; Secure Firewall 3100/4200. scope server x/y -> show memory-array detail. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. 1. Once you confirm the switch is in ACI mode, these are the steps to clean up the replacement switch. A replacement sales order will be created as well as a RMA to return the defective gear. Options. Software support will be as follows. Software download (including Data Collection Tools and Smart Applications where available). Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. 1. Process 1: Connect to Cisco and access software images. Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. The first step of the process is getting an RMA number. This support is available for a period of ninety (90) calendar days from the date of purchase of the Cisco. CDW. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. com APAC: apac-lsc-spvtg@cisco. Voice: 1 800 800-1180 ext. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. When Automating Processes, Some Win Bigger Than Others. See IoT special offers Explore industrial IoT portfolio. sh* The DOA process is separate from any warranty programs. Step 2. Request an RMA Return policy Warranty returns If you are experiencing hardware issues, please contact Cisco Meraki Support by signing in to the Cisco Meraki dashboard (Help. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. To return a product, please follow the instructions below: Step 1 unused parts to Cisco in its original. You can begin the RMA process from the Cisco Returns Portal. ACLs are one of the methods to confirm that unlabeled traffic is reaching the node • With the hardware keyword in the command syntax we can check if traffic is matching ACL lineThis document provides a detailed overview of the ordering process for Catalyst 9200 Series switches on Cisco Commerce Workspace. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . This seen when the switch crashes in Cisco IOSd process. 303-790-1000. 3 - Faulty device ready to replace. Process Restart** IOS XR Release 7. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. The URL for PRR is:. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. copy AnyConnect profiles (the . If your chassis is covered, they'll. ) Go into the console of the device and change the management interface ip address back to the. 6: Test our connectivity. If you purchased through a Cisco Meraki. Enter RMA # Input the RMA(s) to be returned Place a comma after each RMA # when entering multiple. Click the Add a new identity certificate radio button. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. returned to Cisco. Choose Tools > File Management in the ASDM. USer the right arrow -> to navigate to Boot Options screen and select the boot device. Opción 2: búsqueda avanzada (cuentas con inicio de sesión en Cisco. We make the Cisco RMA process easy. Step 2. Step 4: Select the device and choose Actions --> Replace Device. Product Information View product descriptions, notes and more. and it reaches the cisco warehouse, replacement device will be shipped to you. Step 3: On the Profile Management page, click Access Management. 3. Dial Plan and Call Processing. 2. 1. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in CIS. Federal employee benefits software form. Deliver customer satisfaction; internally, the Cisco Meraki support team is evaluated on their customer satisfaction metrics and. From the new switch console run the command setup-clean-config. All Cisco branded products are. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. 1. Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. Update your RMA – Options and Walkthrough. DNS, DHCP, etc. To cancel device registration, follow this procedure:When Automating Processes, Some Win Bigger Than Others. Australian Distributors. Critical upgrades are completed and all equipment is under standard warranty. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. It typically takes Cisco fewer than five business days to process an RMA request, but some requests could takeFirst make sure you have a full running configuration backup of the primary ASA (more system:running-config). com for shipment process. This document is Cisco Public Information. Contact Asset Recovery for questions or concerns regarding RMA returns. Complete these steps in order to download the boot image via the ASA CLI:Symptom: A Nexus 9K switch running NX-OS 9. What we would do in that case, if we had any in stock, is have you fill out the RMA forms, start the process and you would return the equipment right away to us. From memory array scope, you can also get access to DIMM. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures and in accordance the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. RMA is a Return Material Authorization process that enhances customer experience. Customer Handoff Process. Contact Asset Recovery for questions or concerns regarding RMA returns. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. com. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Network managers face increasing challenges to providing higher availability, including unscheduled down time, lack of expertise, insufficient tools, complex technologies, business consolidation, and competing markets. Ifusinganon-Ciscoshippingcartonandpackingmaterial. • Cisco’s Product intended. 4: Register newly received FTD ( Cisco RMA one) to new FMC. This type of arrangement can apply to a physical good as well as a software. It is highly dependent on the level of maintenance. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. Accept the new serial number and perform the RMA process. If affected, replace on failure with the Cisco RMA process. Two serial numbers can now be entered at. import any third party certificates to the standby ASA. ˘ ˇ ˆ ˙˝ ˛ ˚ ˜˛ ˜ !ˆ "!# ˝ $ ˆ ˛ " % $% ˆ ˙ ˝ Title: TACCiSCO’s RMA number must appear on the shipping label and all paperwork associated with the return. The first step is to configure the RADIUS server on the Cisco WLC. Configure with the ASDM. The issuance of an RMA/RGA is a key gatekeeping moment in the reverse logistics. WARR-3YR-HW-1YR-SW. All processes outlined throughout this page apply to all Cisco Meraki products. Review the Cisco Activation Key Process: Self Service Guide for complete instructions. Products returned should be new and unused. First select a person at your organization to administer the portal. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. 2 Cisco 9200L from fall last year that were less than 6 months old. Small Business equipment, Webex and similar subscription services are not available as product grants. Figure 3 shows the stack port location. Such services are subject. (RMA) process, try the following: Try the device on a different display screen. 3. A Target can be one of the following types: . Products are fully remanufactured and certified. Step 5 Closethecartonandsealitwithpackagingtape. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. You can begin the RMA process from the Cisco Returns Portal. Step 2: Locate a successful backup of the faulty device. 2.